Your privacy is important to us

Thanks for visiting MANTOURA PTE. LTD. who trades as Mantoura. This policy explains the what, how and why of the information we collect when you visit our website or when you use our services. It also explains the specific ways we use and disclose that information.

We take your privacy extremely seriously, and we never sell your data or pass it onto any third parties for sales or marketing use. Our aim is to be as clear and open as possible about what we do and why. This Privacy Policy is effective and updated as of 8nd September 2026, and was last updated 8nd September 2026.

Who are we?

We aim to respect your privacy and are committed to protecting the confidentiality of your personal information. Our aim is to be as clear and open as possible about what we do and why, which is why we explain below what we collect, send and use your data for and what your rights are.

General Basics

1. Definitions

These definitions should help you understand this policy and add clarity to any terms or labels we use.

When we say “we”, “us” or “our”, we are referring to MANTOURA PTE. LTD. who trade as Mantoura. When we say “Customer”, we are referring to the person or entity that is registered with us to use our Service. With regards to “Service”, we are referring to the sales, maintenance and support of our products. When we say “you”, we are referring either to a Customer or to some other person who visits our Website.

“Personal Information” means any information that identifies or can be used to identify you or a Contact, directly or indirectly, including, but not limited to, first and last name, email address, occupation or other demographic information. When we say “Contact”, we are referring to a specific data subject within a Customer or Prospect’s organisation. An “Audience Group” is a list of Contacts and all associated information related to those Contacts.

This Privacy Policy applies to this specific website, as well as any other sites or mobile applications owned or operated by us. This includes any website, web page, interactive feature, application, widget, blog, social network, social network “tab” or other online, mobile or wireless offering that posts a link to this Privacy Policy, whether accessed via computer, mobile device or other technology, manner or means.

While providing the Service, and as described in more detail below, we may collect Personal Information about a website visitor, Customer, person or email address on or related to a Contact. By using our Service and website you agree to the use of the data that we collect in accordance with this Privacy Policy.

2. Changes

We may change this Privacy Policy at any time and it will supersede this version of our Policy. The most recent version of the Privacy Policy is reflected by the version date at the top of this Privacy Policy. All updates and amendments are effective immediately upon notice, which may be given by any means, including by posting a revised version of this Privacy Policy or other notice on the website.

We will take reasonable steps to draw your attention to any changes; however, we encourage you to review this Privacy Policy often to stay informed of changes that may affect you. Your continued use of the website signifies your continuing consent to be bound by this Privacy Policy, to the extent permitted by law.

3. Scope

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our Terms and Conditions of Business.

4. Questions, Concerns & Contact Information

If you have any questions or comments, if you want to update, delete or change any Personal Information we hold, or if you have a concern about the way in which we have handled any privacy matter, please contact our Data Controller through the following ways:

Why we process your personal data

We process your personal data primarily on the basis of Legitimate Interest as a business, but only if necessary for the purpose we collected it for. We will also process data on the basis of contractual and transactional obligation where necessary. We may process your data for:

• sales and marketing activities such as calls, emails and other types of communications;
• understanding how you interact with the website and social media;
• account activity such as email, written and verbal communications and agreements;
• financial activity, such as billing communications; and
• performing obligations under a contract with you or a business you may work for.

We will only store your data for as long as we need it to undertake any of the processes listed above.

5. How we Collect Information About You

a) About You

When you sign up for or use the website or Service, consult with our customer service team, send us an email, post on our blog, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your or your Contacts’ name, physical address, email address, IP address, phone number, as well as details including occupation, location, history and other demographic information.

By giving us this information, you agree to this information being collected, used, disclosed, transferred within the United Kingdom (to our Data Processors and data storage centres in England) and stored by us, as described in our Terms and Conditions of Use, Cookie Policy and in this Privacy Policy.

b) Automatically

When you browse our website or use our Service, we may collect information about your visit to our website, your usage of the Service and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity and other information about how you interacted with our website or Service.

We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below and in more detail in our Cookie Policy below. To ensure our prospects and clients receive the most relevant communications, we use some automated processes to send you communications. These processes, such as lead scoring and marketing based on behaviour, might indicate what the contents of a marketing email may be, or indicate to us when the best time to contact you might be.

c) IP address lookup

We use third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases, such as single-person companies, it may be possible to identify personal data from publicly available ICANN data.

d) Cookies, tracking & beacons

We may use various technologies to collect and store information when you use our website or Service, and this may include using cookies and similar tracking technologies such as pixels and web beacons to analyse trends, administer the website, track users’ movements around the website and Service, serve targeted advertisements, and gather demographic information about our user base as a whole.

Cookies / tracking

Cookies allow us to provide important site functionality, so you do not have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you.

By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at www.youronlinechoices.com/uk/five-top-tips. For comprehensive information on how to change cookie settings in a wide variety of web browsers, visit www.aboutcookies.org.

We partner with third parties to display advertising on our website or to manage and serve our advertising on other sites. Our third-party partners may use cookies or similar tracking technologies to provide advertising or other content based upon your browsing activities and interests. If you wish to opt out of interest-based advertising, visit www.youronlinechoices.eu or, if located in the Americas, preferences-mgr.truste.com.

How you can control the information collected by Google on these sites and apps

Here are some of the ways you can control the information that is shared by your device when you visit or interact with sites and apps that use Google services:

• Ad Settings helps you to control ads that you see on Google services, such as Google Search or YouTube, or on non-Google websites and apps that use Google ad services. You can also learn how ads are personalised, opt out of ad personalisation and block specific advertisers.
• If you are signed in to your Google Account, and depending on your Account settings, My Activity allows you to review and control data created when you use Google services, including information collected from sites and apps that you have visited.
• Many websites and apps use Google Analytics to understand how visitors engage with their sites or apps. If you do not want Analytics to be used in your browser, you can install the Google Analytics browser add-on. Learn more about Google Analytics and privacy.
• Incognito mode in Chrome allows you to browse without recording web pages and files in your browser or Account history, unless you choose to sign in. Learn more about cookies.
• Many browsers, including Chrome, allow you to block third-party cookies. You can also clear existing cookies from your browser. Learn more about managing cookies in Chrome.

Please note you might continue to receive generic ads. For more information about our use of cookies and other tracking technologies, as well as how to opt out of the use of cookies, please refer to our Cookie Policy below.

Our main cookies

1. Google Analytics Cookies

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt out of all Google Analytics tracking used by all websites by visiting https://tools.google.com/dlpage/gaoptout.

2. GatorLeads Cookies

GatorLeads is a tool that identifies the business or organisation that website visitors belong to, based on a reverse IP lookup. GatorLeads also uses cookies to process this identification, and personal information about individual users is stored. Cookies used by GatorLeads store information about your current web-browsing session, such as pages viewed and time on site, and the dates and times of previous website visits.

More information on how these cookies are used can be found on the Spotler website: https://spotler.co.uk/cookie-policy/. This information is used by us to profile website visitors, in order to better understand the way in which our website content is viewed by different segments. It is also used, for example, to identify the types of organisations that might be interested in purchasing services from us.

3. Email Marketing Post-Click Tracking Cookies

These cookies are used to report on the pages that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content viewed by contacts in our database and allows us to improve and tailor future campaigns to their specific areas of interest. More information about cookies and how to opt out can be found in the Spotler cookie policy.

Beacons / Pixels

On our website and in our emails we use web beacons. When we send emails to Customers, we may track behaviour such as who opened the emails, who clicked the links and which pages of our website they have visited. This allows us to measure the performance of our email campaigns and to improve our Service and website.

To do this, we include a single pixel, also called a web beacon, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create reports about how your email campaign performed and what actions your Contacts took. Reports are also available to us when we send email to you, so we may collect and review that information. See the Spotler cookie policy.

Facebook Pixel

This site utilises the Facebook Pixel to track visits to the website from Facebook advertising campaigns. More information can be found on the Facebook GDPR microsite.

How to manage your privacy, consent and deleting cookies

When you first visit this website you are asked to give consent to our use of your data for marketing purposes. If at any time you decide you wish to change that consent, you can delete the cookies used by this site. For instructions on how to delete cookies specific to your browser, please see www.aboutcookies.org.

e) Data sources

Other than the aforementioned ways above of obtaining data, such as form fills on the website, cookies, verbal and written communications, we may obtain information about you from third-party sources, such as public databases, data service companies, social media platforms, third-party data providers and our joint marketing partners.

We take steps to ensure that such third parties are legally permitted or required to disclose such information to us. Examples of information we may receive from other sources include demographic information, device information such as IP addresses, location, email address, contact number, technographics and online behavioural data. We use this information, alone or in combination with other information, to enhance our ability to provide relevant marketing and content to you and to develop and provide more relevant products, features and services.

f) Who will see your data

Your data will only be seen and used by certain trained employees of MANTOURA PTE. LTD.. We operate a role-based access policy for personal data. This means that an employee will only have access to personal data if they need that access to do their job. We do not share the personal data of prospects or clients with any third parties for their own sales or marketing purposes.

6. How we use your information

We may disclose Personal Information and use personal data acquired from and provided by yourself to fulfil any of your requests and to send you appropriate and useful communications. A copy of our legitimate interests “balancing test” is available on request as part of our commitment to managing your information rights. Please use the details at the start of the page to request this.

We use your data for the following purposes:

1. To promote use of our products and services to you. For example, if we collect your Personal Information when you visit our website and do not sign up for any of the Service, we may send you an email inviting you to sign up or attend an event. You can stop receiving promotional emails by following the opt-out link included in every email we send. We may also use information we collect to advertise our products and/or Services to you or suggest additional features of our Services.
2. To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving promotional emails by following the opt-out instructions included in every email.
   1. Types of communications: By processing your Personal Information under Legitimate Interest, you will receive any specific piece of information you requested, as well as appropriate and useful communications. This may include invitations to industry events and webinars, assets such as guides, reports, infographics, videos and case studies, promotional offers on products and services, charity events and initiatives, and product and service updates. At any time, you can update your preferences or completely unsubscribe by clicking the opt-out link in any email you receive from us.
   2. Types of channel: Within your preference centre you can specify which channels you would prefer to be contacted on, or opt out completely. The channels may include email, SMS and post.
3. To bill and collect money owed to us by our Customers. This includes sending emails, invoices, receipts, notices of delinquency and alerts if we need different payment details. We use third parties for secure debit and/or credit-card transaction processing, and send billing information to those third parties to process orders and payments.
4. System-alert messages to our Customers, including temporary or permanent changes to our Services, planned outages, new features, version updates, abuse warnings and changes to this Privacy Policy.
5. To communicate with our Customers about their account and provide customer support.
6. To enforce compliance with our Terms and Conditions and applicable law.
7. To meet legal requirements, including court orders, valid discovery requests, valid subpoenas and other appropriate legal mechanisms.
8. To provide information to representatives and advisers, including attorneys and accountants, to help us comply with legal, accounting or security requirements.
9. To prosecute and defend a court, arbitration or similar legal proceeding.
10. To respond to lawful requests by public authorities, including national-security or law-enforcement requirements.
11. To provide, support and improve the Services we offer. When we share information with third parties, we take steps to protect your information by requiring them to use it in a manner consistent with this policy.
12. To provide suggestions to you, including suggestions about products, services or content that may be relevant to you. For more information about cookies and how to opt out of data collection for this purpose, see the Cookie Policy.
13. To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition. Any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice.

Combined Information

We may combine Personal Information with other information we collect or obtain about you, such as information sourced from third-party partners, to serve you specifically, deliver a product or service according to your preferences or restrictions, or for advertising or targeting purposes in accordance with this Privacy Policy. When we combine Personal Information with other information in this way, we treat it as Personal Information and apply all of the safeguards in this Privacy Policy applicable to Personal Information.

7. Data Collection

This is data we collect from our visitors and/or users. As you use our Service, you may request that we import into our system Personal Information you have collected from your Contacts and database. We have no direct relationship with your Contacts or any person other than you, and for that reason you are responsible for making sure you have the appropriate legal permission for us to collect and process information about those individuals.

Consistent with the uses of Personal Information covered in Section 6, we may transfer Personal Information of you or your Contacts to companies that help us promote, provide or support our Services or the services of our Customers (“Service Providers”). All Service Providers enter into a contract with us that protects Personal Information and restricts their use consistent with this policy.

As part of our Services, we may use and incorporate into features information you have provided, collected from you or collected about Contacts. We may share this information, including Contact email addresses, with third parties in line with the approved uses in Section 6. We will retain Personal Information we process on behalf of our Customers for as long as needed to provide our Services or comply with legal obligations, resolve disputes, prevent abuse and enforce our agreements.

8. Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction, for example when arranging for a courier company to deliver or collect goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device.

If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties, for example the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

9. Public Information and Third-Party Websites

a) Blog

We have public blogs on our website. Any information you include in a comment on our blog may be read, collected and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us using the information provided at the start of this page. If we are unable to remove your information, we will tell you why.

b) Social media platforms and widgets

Our website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website.

We may maintain presences on social media platforms including Facebook, Twitter, Instagram and LinkedIn. Any information, communications or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

c) Links to third-party websites

Our website includes links to other websites whose privacy practices may be different from ours. Once you have used these links to leave our site, we do not have control over that other website and cannot be responsible for the protection and privacy of information you provide whilst visiting such sites. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

10. Competitions

We may, from time to time, offer surveys, contests, sweepstakes or other promotions on our websites, software or through social media, collectively “Our Promotions”. Participation in Our Promotions is completely voluntary. Information requested for entry may include personal information such as your name, address, phone number, email address, username and similar details. We use the information you provide to administer Our Promotions and may, unless prohibited by the Promotion’s rules or law, use it to communicate with you or other people you select about our Services.

11. Your Rights

You have certain rights given to you by law, which means you have an amount of control over your personal data that we process:

• Access to Your Personal Data: This right allows you to confirm that your personal data is being processed and to check if the processing is lawful.
• Correcting Any Mistakes: The right of rectification allows you to instruct an organisation processing your personal data to rectify any mistakes.
• Right to be Forgotten: You have the right to instruct an organisation to erase your personal data.
• Stop Processing: The right to stop the processing of your personal data in certain circumstances.
• Moving Data: The right to data portability means that under certain circumstances you will be able to ask for your personal data to be transferred from one organisation to another.
• Right to Object to Direct Marketing: You have the right to object to processing of your personal data for direct marketing.
• Object to Profiling: Under certain circumstances, you are able to object to profiling and/or automated decision making.

Right to complain to the Information Commissioner’s Office (ICO): If you are not happy with an aspect of how MANTOURA PTE. LTD. is processing your data, you can lodge a complaint with the ICO at www.ico.org.uk. Before it gets to that situation, please contact our Data Controller, Mantoura, at sales@mantoura.com.

We utilise the services of Shred On Site for legally compliant and secure document destruction and for GDPR data-control compliance management. If you wish to exercise any of your rights or have questions about the processing of your personal data, you can contact Adam Chandler on adam.chandler@shredonsite.co.uk.

Security and Compliance

12. Notice of Breach of Security

If a security breach causes unauthorised access into our system that materially affects you, then MANTOURA PTE. LTD. will notify you as soon as possible and later report the action we took in response. In all cases, we will follow our data-breach policy to ensure that we comply with the law and report any necessary remedies to you and the ICO.

13. We operate in the United Kingdom.

Our servers and offices are located in the United Kingdom, so your information is stored in England and is not transferred to, stored or processed outside the EU or United States. We recommend you check with your other providers as their data-protection, privacy and other laws may not be as comprehensive as those in the UK/EU.

Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are used to make websites work, improve efficiency, improve the user’s experience and provide usage information on websites. Your web browser can choose whether or not to accept cookies. Most browsers are initially set up to accept them. If you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them, go to aboutcookies.org.

We use the following cookies:

• Essential cookies. These are required for the operation of our website. They include cookies that enable you to log in to secure areas of our website and use online forms.
• Analytical cookies. These allow us to recognise and count visitors and see how visitors move around our website. This helps us improve the way the website works.
• Marketing cookies. These are used to recognise you when you return to our website. They may record your visit, pages visited and links followed so advertising and communications are more relevant to your interests.

First & Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. This site uses Google Analytics to help us understand how you use the site and ways we can improve your experience. Google Analytics cookies may track how long you spend on the site and pages that you visit. Third-party analytics tools are used to track and measure usage so that we can continue to produce engaging content.

From time to time we test new features and make subtle changes to the way the site is delivered, such as split testing button colours or the location of content. While new features are being tested, cookies may ensure that you receive a consistent experience and help us understand which optimisations users appreciate.

As we sell products and services, it is important for us to understand how many visitors make a purchase, request a quote or complete a transaction. This data helps us make business predictions and monitor advertising and product costs.

The Google AdSense and Google remarketing service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit how many times a given ad is shown. The remarketing cookie will typically stay active for a period of 30 days.

We also use business-intelligence tools to monitor your use of the site. This tool is called GatorLeads and enables us to provide the most relevant information about our products and services. The software integrates into our Marketing Automation suite called CommuniGator, which we use to send marketing communications to customers, prospects and suppliers.

Specific cookies used

In some cases we may provide custom content based on what you tell us directly or indirectly by linking a social-media account. Several partners advertise on our behalf and affiliate-tracking cookies allow us to see if customers have come to the site through a partner site so that we can credit them appropriately.

By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us improve the site.

How to Manage Your Privacy, Consent and Deleting Cookies

When you first visit this website you are asked to give consent to our use of your data for marketing purposes. If at any time you decide you wish to change that consent, you can delete the cookies used by this site. For instructions on how to delete cookies specific to your browser, please see www.aboutcookies.org.